business-uses

Building on experience. Moving the world forward.

ForwardPass is the next step for LocknCharge — a company that has helped schools and businesses worldwide charge, secure, and manage millions of devices for over two decades.

What began as a small Australian company building simple charging carts has grown into a global leader trusted by thousands of organizations — from Japan and New Zealand to Europe and the United States.

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Today, charging is no longer a barrier — it’s a given. The real challenge is managing lost, forgotten, broken, and unaccounted-for devices that drain IT time and resources every day.

ForwardPass was built to change that. By combining smart hardware, automation, and intuitive workflows, ForwardPass smart lockers solve the everyday device management challenges IT faces.

With simplicity, precision, and scale.

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From charging to automating. From reactive to proactive.

ForwardPass is designed for the next era of IT — one where time is too valuable to waste on manual handoffs.

When a device breaks, ForwardPass handles the repair handoff.
When someone forgets a laptop, ForwardPass provides a loaner.
When new staff or students arrive, ForwardPass deploys their devices on day one.

Instantly and with zero supervision.

Because it’s about time.

It’s about time IT stopped losing hours to routine device swaps and repairs.
It’s about time users had instant, reliable access to the tools they depend on.
It’s about time device management caught up with everything else that’s automated.

Why choose ForwardPass

Most device-management solutions fail behind the scenes. Hardware, software, support, and roadmap decisions are often split across outside vendors or disconnected teams — slowing release cycles, creating uneven user experiences, and leaving IT without a clear owner when issues surface.

ForwardPass owns the full product loop.

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Full product ownership, from locker to workflow

Our R&D, software, and engineering teams build together from design through deployment — keeping the hardware experience, workflow logic, integrations, and updates under direct ownership.

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Roadmap shaped by real handoffs

Customer conversations with schools, universities, and workplaces feed directly into development, so regular updates reflect how devices are actually issued, returned, repaired, and tracked.

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Certified for security and safety

ForwardPass has attained SOC 2 Type 1 compliance. Its products are independently tested to IEC 62368-1 and carry regional compliance markings including FCC, cETLus, CE, UKCA, and RCM.

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Support through rollout, adoption, and success tracking

Dedicated customer managers and in-house support teams guide onboarding and long-term success, so implementation doesn’t stop at delivery.

Our Mission

Our mission is to simplify device management with a seamless handoff system that gives IT complete transparency and accountability — while ensuring users enjoy effortless, always-ready access to their devices.

Our vision

Our vision is a future where, in every workplace and classroom, accessing technology never gets in the way of meaningful work.

We envision a world where people can learn, work, and create without interruptions.

Our leadership team spans continents, but shares one clear focus.

From the sunlit coastlines of Western Australia to the steady pulse of the US Midwest,
ForwardPass brings together leaders with deep knowledge in business, technology, product, and customer growth.

Different backgrounds. Shared standards.

One clear commitment to building solutions that make device management simpler, smarter, and more accountable.

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James Symons

Chief Executive Officer

James leads ForwardPass as CEO, shaping the company’s direction as it expands across K-12, higher education, workplaces, operations and enterprise IT. With more than two decades in technology, he brings a practical, forward-looking approach to solving device management challenges and building simpler, smarter ways for organisations to manage devices at scale. 
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Mark Kuna

Chief Financial Officer

Mark Kuna brings deep financial and operational experience across global businesses, with leadership roles spanning finance, strategy, and corporate growth. At ForwardPass, he helps ensure the company scales with discipline — supporting long-term investment in the systems, products, and partnerships customers count on.
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David Eddy

Chief Technical Officer

David Eddy leads the technology strategy behind ForwardPass, with experience spanning software leadership, product development, and platform innovation. His work is centered on building reliable systems that turn complex device workflows into simple, secure, self-serve experiences for users and IT teams alike.
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Mark Hotter

Chief Revenue Officer

Mark leads global sales, marketing, customer success and solutions engineering at ForwardPass. With nearly three decades in the technology sector, he brings extensive experience across international sales, go-to-market strategy, commercial growth and leadership. Based in Perth, Mark focuses on building high-performing teams, developing new markets and turning customer needs into clear, scalable commercial opportunities. 
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Jennifer Lichtie

VP of Marketing

Jennifer leads marketing for ForwardPass, shaping the company’s brand, positioning and commercial story globally. She brings experience across demand generation, product marketing and strategy, with a focus on making complex technology clear, relevant and easy to understand. Her work helps connect customer needs with practical solutions and supports growth across ForwardPass’s key segments. 

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