Give employees a faster way to pick up, return, or replace work devices — while IT keeps every laptop, tablet, phone, and accessory visible, accountable, and fully logged.
Learn MoreDevice support should not depend on IT being in the same office, on the same schedule, or available at the exact moment an employee needs help.
ForwardPass gives workplace IT teams a smart locker system for new-hire device pickup, offboarding returns, break/fix replacements, loaners, and remote-site support. Employees get a clear path to the right device, while IT keeps the full record of who picked up what, when, where, and why.
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Employees expect fast support whether they are starting a new role, replacing a broken laptop, returning equipment, or working from a site without dedicated IT staff.
of workers have started meetings late because of technical difficulties.
office workers interact with IT or tech support on average.
of employees seek DIY tech help because it’s faster than contacting IT.
office workers say their company doesn’t offer IT self-service.
estimated average value of a lost laptop in benchmark research.
Workplace IT teams are not just handing out equipment. They are managing onboarding, offboarding, break/fix replacements, loaners, remote-site support, and audit requirements across teams and locations. When those handoffs stay manual, employees wait, local staff improvise, and IT loses control of the record.
Laptops, tablets, phones, chargers, and accessories move between employees, desks, storage rooms, remote offices, and home locations. Without a reliable chain of custody, IT cannot easily prove who took what, when it went out, whether it came back, or what condition it was returned in.
Work devices get misplaced, stored in cupboards, held by former employees, or left unused after role changes. That creates asset waste and forces IT to buy or maintain more spare inventory than the organisation may actually need.
When a laptop is broken, lost, or unusable, the employee needs a fast path back to work. If every replacement depends on IT availability, an appointment, a shipment, or a local handoff, the support experience suffers and productivity stalls.
Remote offices often rely on reception, facilities, managers, or front desk teams to store, hand out, and collect devices. That creates inconsistent documentation, adds work for non-IT staff, and makes the process more vulnerable to human error.
A small pool of loaner devices can work when one person manages it closely. Across more locations, roles, time zones, and after-hours needs, IT has to reserve devices, chase returns, protect VIP inventory, and manually decide who gets access.
Every office invents its own workaround
Employees need the right device for their role, image, department, location, and access level. A mismatched or unprepared device can create delays, extra IT work, security concerns, and a poor employee experience.
ForwardPass turns employee device handoffs into secure, self-serve workflows. IT can stage, assign, recover, replace, and track devices across offices and remote locations without personally managing every exchange.
Stage the right laptop, tablet, phone, or accessory for a new employee and let them pick it up through a guided, logged workflow.
Give employees a faster way to swap a broken or lost device for a prepared replacement, without waiting for a live IT handoff.
Create a clearer return path for departing employees, with every returned device tied to the user, asset, time, and location.
Support smaller offices, satellite locations, and after-hours teams without relying on front desk staff or local managers to manage IT equipment.
Help ensure employees receive the correct device for their role, image, access needs, and location.
Every pickup and return is logged, giving IT the reporting needed for security, procurement, asset recovery, and follow-up.
Even if you’re skeptical, trial a ForwardPass Smart Locker. You’ll be surprised how much time it saves.
Alex Rengel
Kingsway Christian College
The fact that we’ve been using them for so long means they stand the test of time.
Jonathan Hull
East Renfrewshire Council
ForwardPass gave us the best balance of features, security, and cost.
ThermTech representative
ThermTech
Instead of three minutes of manual work, staff are in and out in about a minute — or even less.
Alex Rengel
Kingsway Christian College
It’s made a major difference… it’s saved hundreds of man-hours per week across the district.
Joseph Amato
Hernando County School District
It would free up a lot of work in the Media Center.
Christopher Morse
Hudsonville High School
The smart lockers give us a reliable safety net.
Aaron Davis
St Andrews Christian College
Student visits are down to single digits per week. We no longer supervise charging...
Andrey Shorin
Pittwater House
The product fits the way we’re using it in schools.
Jonathan Hull
East Renfrewshire Council
The IT team doesn’t have to constantly monitor devices...
ThermTech representative
ThermTech
Students can have what they need, when they need it.
Mark Mackey
SUNY Fredonia
I can do that in a matter of seconds, which meets our need tremendously.
Gene Howell
Australian Institute of Management WA
Charging each device individually prevents cables from getting tangled. It’s simple and easy to use.
Administrative department representative
Dokkyo Medical University Nikko Medical Centre
It’s taken the workload off our team.
Ogdensburg IT Director
PositionOgdensburg City School District
I would definitely recommend these to any district...
Brasher Falls tech team representative
Brasher Falls Central School District
Not all lockers are created equal. Download our free guide to learn what to look for when evaluating smart locker solutions.